FAQ

 GIBBY CUSTOM DESIGNS, LLC - LIMITED LIFETIME WARRANTY

Our goal is for our customers to enjoy their Gibby Custom Designs, LLC original custom made items for their lifetime. To this end we will repair any Gibby original custom made Item free of charge* during the lifetime of the original owner as long as all of the original parts and materials (excluding stringing material) are returned to Gibby Custom Designs, LLC. This warranty does not apply to items not specifically made by Gibby Custom Designs, LLC. Look for "Gibby Original" in the item description.

Customer is responsible for all shipping and insurance and the cost of any replacement parts needed due to lost or missing parts from the original item. Please note, because most of our items are one-of-a-kind, if you lose parts from the original item it may not be possible to match the materials, size, color, and/or quality of the original parts. We reserve the right to match as closely as possible all replacement parts needed to repair the original item. If replacement parts are needed we will provide the customer with an estimate prior to repair. There is no cost for warranty repair estimates.

*Customer is responsible for cost of replacement parts and materials needed due to lost or missing parts form the original item.


 

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